At SALAQH, we take care to ensure your order reaches you in excellent condition.
If you receive an incorrect, damaged, or defective product, please contact us so our team can assist you.
Return & Exchange Period
Return or exchange requests must be submitted within [1/2 days] of receiving your order.
Requests submitted after this period may not be accepted.
Condition of Items
To qualify for a return or exchange, the item must:
- Be unused
- Be unworn
- Be unwashed
- Remain in its original condition
- Have original tags attached
- Be returned with original packaging
- Not have been altered, stitched, dyed, or modified
Unstitched Clothing
Because SALAQH products are primarily unstitched fabrics, any fabric that has been cut, altered, stitched, washed, or otherwise modified may not qualify for return or exchange.
Please inspect your order carefully before giving the fabric for stitching or alteration.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, contact us within [24/48 hours].
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- Description of the issue
Our team will assess the request and provide further instructions.
Sale Items
[Sale/clearance items are non-returnable and non-exchangeable.]
Refunds
Approved refunds will be processed through [your refund method] after the returned item has been received and inspected.
Exchange
Approved exchanges are subject to product availability.
If the requested product is unavailable, an alternative solution may be offered according to our policy.
Important
SALAQH reserves the right to reject returns or exchanges that do not meet the conditions outlined in this policy.